Layne Windows Pty. Ltd. (ABN 14642028519) (“Layne”) provides the following warranty in relation to its aluminium windows and doors, and their associated hardware and glass products (“Products”). The benefits of this Warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded.  Nothing in this Warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.

WARRANTY

Layne warrants that, subject to the exclusions and limitations below:

1. all parts of the workmanship of the Products carried out by Layne will be free from defects for a period of 7 years from the date of delivery to site by Layne;
2. all moving parts and hardware (“Hardware”) attract a three year warranty from the date of delivery to site by Layne; and
3. toughened and laminated glass (“Glass”) attracts a warranty against defects and degradation for a period of one year from the date of delivery to site by Layne (not exceeding the limits as set out in AS4667).

If a defect appears in Layne’s workmanship of the Products before the end of the relevant warranty period, and Layne finds the Products to be defective, Layne will, in its sole discretion, either:

a) replace or repair the Products or the defective parts of the Products free of charge; or

b) cause the Products or the defective parts of the Products to be replaced or repaired by a qualified Layne repairer free of charge. Layne reserves the right to replace defective parts of the Products with parts and components of similar quality, grade and composition where an identical part or component is not available.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.  Refurbished parts may be used to repair the goods.

EXCLUSIONS

This Warranty does not apply where:

a) the Products have been subject to abuse, misuse or neglect;

b) Layne cannot establish any fault in the Product after testing and inspection;

c) the Products have been used other than for the purposes for which they were designed;

d) the alleged defect in the Product is within acceptable industry variances, including manufacturing tolerances in line with AS2047, powder coat colour variations within industry tolerances and distortion, twisting, warping, cupping or bowing of a door less than 5mm;

e) the Products have been installed in unusually damp or moist conditions;

f) the Products have been repaired, altered or modified by someone other than Layne or an authorised repair agent;

g) the Products have been subject to decay or damage brought on by insect attack;

h) the Products have been subject to abnormal conditions, including environment, temperature, water, fire, humidity, pressure, stress or similar;

i) the alleged defect in the Product has arisen due to the customer’s failure to install, use and maintain the Product in accordance with Layne’s care and maintenance recommendations or industry accepted instructions.

j) The Products have not been maintained in accordance with Layne’s care and maintenance instructions;

k) Window reveals have not been protected from the elements within two weeks of being delivered to site.

NOTE: Timber is a natural product, and as such, climactic conditions can result in dimensional changes and colour variations to components. Reactions to environmental changes are outside of Layne’s control and are not covered by this Warranty.

Window reveals are covered under this Warranty only if they have been protected from the weather within 2 weeks of delivery to site.

This Warranty does not cover accidental glass breakage or general wear and tear.

WARRANTY CLAIMS

In order to claim Warranty, the following conditions apply:

a) the Products must have been stored on site in a dry, clean area, where the Products cannot come into contact with any abrasive /caustic materials.

b) the Products must have been maintained in accordance with Layne’s care and maintenance recommendations.

c) the Products must have been installed in accordance with (as appropriate) recognised industry methods, AS2047, the Australian Window Association’s window installation guide or Layne’s installation details.

WARRANTY PROCEDURE

1. If a fault covered by Warranty occurs, the customer must within 1 month of the fault arising notify Layne in writing to the contact address at which the Product was purchased.
2. Any Warranty claim must be accompanied by:

a) proof of purchase;

b) full details of the alleged defect; and

c) appropriate documentation, if any (such as installation and/or sealant records).

The customer must allow Layne or its authorised representatives access to the Products for inspection. If such inspection finds no defect in the Products, or finds that the Products have not been stored, installed or maintained in accordance with Layne’s recommendations, then the customer must pay Layne’s usual call out and service costs.

LIMITATIONS

Layne makes no express warranties or representations other than as set out in this Warranty.

The repair or replacement of the Product or part of the Product is the absolute limit of Layne’s liability under this express Warranty. This Warranty does not extend to the installation or refinishing of replacement products.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

CONTACT

SA Head Office & Showroom

203 South Rd Ridleyton SA 5008

Ph: 1300 280 514

Email: [email protected]